Rental, Scheduling, Cancellation & Refund Policies

To Reserve any item(s) a down payment is required. The Required Down Payment is 30% of the rental order or $100.00, whichever is greater. Any order under $125, payment in full is required at the time of reservation.

All Reservations are binding and both parties agree to honor the Rental/Reservation/Cancellation Policies as defined in this article


General Rental Policies

-Buffalo Freddy Party Rentals offers Delivery & Pickup Services are Monday through Friday 8AM-7PM Additional fees will be charged for to any order requiring Delivery and/or Pick Up services outside of the normal delivery hours
-Delivery/Pickup windows are Monday through Friday from 8AM-7PM
-After Hours Fees are Applied as Follows
-7:01PM – 9PM – $150
-9:01PM – 11PM – $250
-11:01PM – 7:59AM – $500
-Weekends –  $150
-Fees are based on 2 employees, additional employee requirements or out of town travel requirements may result in additional fees above and beyond fees shown
-Exact time delivery/pickup scheduling is available
-A fee of $125 is charged for each Exact Time schedule entry.
-Damage Waiver Equipment Protection fees are applied to all orders. The Damage Waiver fee is 7% of the rental order. Damage Waiver fees are non-refundable
-Additional fees are charged for Stairs, Elevators, and/or Rough terrain & Setup areas that are not within a reasonable distance to where the delivery truck can park.


Cancellation Policy:

-31 Day Notice of Cancellation is Required to receive a Full Refund of Payment

-Cancellations received within the 31 day window of event date will be handled accordingly
- 15-30 Day’s Notice – A Cancellation Fee of 25% of the Rental Items Will be Charged
- 3-14 Day’s Notice – A Cancellation Fee of 50% of the Rental Items Will be Charged
- 1-2 Day’s Notice – No Cancellations or Refunds will be given

*Cancellation fees are charged since item(s) have been held, cleaned, and prepared for the rental order. These fees help recuperate the labor and potential lost rentals for holding the equipment.
* Exceptions – Management reserves the right to make exceptions or allowances to payment and cancellation policies on a case by case basis as deemed necessary. Any and all arrangements must be in writing and signed by the manager authorizing such arrangements.


Reservation Policies:

To Reserve any item(s) a down payment is required. The Required Down Payment is 30% of the rental order or $125, whichever is greater. Any order under $125, payment in full is required at the time of reservation.

A Signature Approved Credit Account may sign the Rental Agreement in Lieu of Down Payment requirements. Credit Accounts must be approved on an individual basis and are notified of their credit account approval/status.

Any customer can receive a rental quote. A quote is valid for 14 days from the date of issue. A quote does NOT hold or reserve any equipment or time slots. Customer must sign quote and pay associated down payment to confirm the items and create a rental agreement (Reservation) between customer and Buffalo Freddy Party Rentals

All Customers must initial all contract entries and/or agree via electronic signature.
By doing so customer agrees to be bound by the policies and fees associated with the rental order, damages, lost rentals, and replacement costs

Payment for Rental Agreements is Due 30 Days Prior to Event Date


Definition of Terms:

Quote – A price quote only – no items or times on hold – items are not guaranteed available until payment is made
Reservation – A confirmed rental agreement between customer and Spoil Me Rotten Party & Event Rentals
Order – A Reservation is converted to an Order on the day of the event only.
Invoice – A closed Order with an outstanding balance becomes an Invoice. Invoices are due and payable upon receipt.


Additional Fees:

The rental agreement fees charged are for “Normal Condition” setups. Additional fees may be charged if the delivery area is not easily accessible and causes additional time to complete the delivery. Charges are applied on a case by case basis. Situations that may result in additional fees include but are not limited to the required use of elevators, stairs, and transport over rough terrain and/or landscaping, and setup locations that are greater than 100 feet of where the delivery vehicle can legally and safely park.

©Buffalo Freddy Enterprises LLC   All rights reserved

Buffalo Freddy Enterprises
3770 Transit Rd.
Orchard Park, NY 14127
716-437-3339

BuffaloFreddy.com

 
 
Powered by Event Rental Systems